Delivery

We understand that the cost of shipping is a concern, and we would like to take this opportunity to explain in more detail why it can be expensive.

The cost of international shipping is determined by several factors, including the speed, tracking services and the distance it needs to travel from the UK.

Most customers want to receive their orders as soon as possible, which is why we use express shipping services. Customers also prefer shipping with a tracking service for several reasons.

A tracking number provides peace of mind as it allows customers to track the status of their shipment and know when to expect delivery. This can be especially important and is why we use this service to ensure it arrives safely.

We do everything we can to keep the cost of shipping as low as possible, as well as providing a high level of service for our customers.

No, to avoid any additional charges or delays, all shipments are sent with any customs and import fees paid. There will be no additonal charges for you to pay when the order arrives.

This means that all taxes and import charges associated with your order will be organised and paid for by us.

We want your experience shopping with us to be as stress-free as possible. All orders are sent with any applicable taxes paid and there will be no additional tax to pay on arrival.

In all cases you will receive a shipping confirmation email. Do you also have an account on the website?

Yes, log into your account through the online store, and check the fulfilment status against your recent order. If the order has been fulfilled, click on the order information and you can find your tracking number.

No, as soon as your order has been fulfilled, you'll receive a shipping confirmation message, you will then be able to track your order through the tracking link.

After you have placed your order, our team will carefully pack and send your order out as soon as possible, usually the next working day.

This aplies to orders that are placed between Monday and Friday. Weekends and Bank Holidays are not working days and therefore orders placed at these times may take a little longer to be processed.

Don't panic! Sometimes orders may appear to be lost or stuck but this is usually due to items missing a scan at some point in the journey. We see this happens more at busy times.

We send hundreds of orders out every day and it is very rare for items that are correctly addressed never to arrive; and in the end, the shipping services we use are very reliable.